Accessibility & Responsiveness.
Each lawyer at Bull, Housser & Tupper LLP provides up to date information on his or her voice-mail on that lawyer’s availability to return your call. We will return your phone calls promptly, generally within two hours unless your lawyer’s voice-mail indicates otherwise. If your lawyer is unable to return your call as indicated, another firm professional will return the call, find out what you need and let you know exactly when your lawyer will call you back. We will respond to your requests with a sense of urgency at all times. E-mails will be returned promptly unless otherwise indicated by an "Out of Office" message.

Billing Practices.
If you ask for a cost estimate at the beginning of a project, our lawyers will do their best to deliver a realistic one. You are entitled to, and will receive in writing, updates that detail ongoing costs and disbursements. We want you to be satisfied that you are receiving value that is commensurate with the cost of the service provided. Our billing practice is to match the skills - and value - of the right person to the tasks at hand for every stage of the file. For instance, if a paralegal can ably handle a task, you’ll be billed at the paralegal’s rate. If a senior lawyer can perform the work at a higher rate but in less time and cost overall, we will recommend that senior lawyer to you. Above all else, we think fees should be addressed early, up-front and to mutual agreement. We don’t believe in surprises.